WE LOVE AND KNOW TANZANIA
You are welcome to inquire via email or phone with any questions you may have. We strive to respond promptly, typically within hours or even minutes. Our transparent pricing system and comprehensive presentation are designed to assist you in making informed decisions. It is natural for queries to arise, and we have compiled a selection of frequently asked questions in this section. We highly recommend perusing our FAQ as it may shed light on certain details that you may not have considered thus far.
FREQUENTLY ASKED QUESTIONS
What do we include in the tours ?
Every safari package we offer includes top-of-the-line Toyota LandCruisers specifically tailored to provide you with the ultimate safari experience. These vehicles are equipped with pop-up roofs to enhance your wildlife viewing opportunities. Our safaris also come with unlimited mileage, covering all national park entrance fees, camping fees, and necessary permits. You can stay hydrated throughout your safaris, as unlimited water is provided. Additionally, we contribute to local communities through donations. As for accommodation, it will be arranged as agreed upon, either on a full board or all-inclusive basis
What is not Include ?
Please note that our safari packages do not cover country visas, personal items of interest such as souvenirs or additional services/tours that were not prearranged. Gratuities are also not included, and it is customary to follow the industry guideline of $10 USD per person per day for tipping. Furthermore, in the event that the government implements any increases in park fees, camping fees, concession fees, or other related charges after you have booked your tour, these additional expenses will be incorporated into your contract accordingly
What payment method do we accept ?
To secure your reservation, we accept down payments through wire transfers. In certain cases, credit card payments via Pesapal are also an option, although please note that a service fee applies for this method. As for the final payment, you have the flexibility to use the same methods mentioned earlier or pay in cash or credit card upon your arrival.
What is your cancellation policy ?
Our cancellation policy is as follows: If you cancel your tour more than 60 days in advance, a penalty of 10% will be applied. For cancellations made between 30 and 60 days prior to the tour, a 20% penalty will be incurred. If you cancel with 15 to 30 days notice, a penalty of 50% will be applied. Cancellations made with 7 to 14 days notice will result in a 75% penalty, and if you cancel with less than a week’s notice, a 100% penalty will be enforced
Any Visas Requirements?
Previously, we used to recommend obtaining the visa on arrival due to its straightforward process. However, since August 2019, the process has become slower, prompting us to suggest obtaining the visa online instead. You can apply for the e-visa at the following website:
https://eservices.immigration.go.tz/visa/
Please note that the e-visa processing time can take up to 3 weeks. If your arrival is imminent, we still advise obtaining the visa on arrival. This is particularly applicable if you are entering via an overland transfer between Maasai Mara and Serengeti (Isebania or Tarime border).
The visa fee is $50 USD per person, except for U.S. citizens who are required to pay $100 USD per person. Some countries necessitate a referral visa in advance. If you are a citizen of any of the following countries, kindly contact us: Afghanistan, Azerbaijan, Bangladesh, Chad, Djibouti, Ethiopia, Eritrea, Equatorial Guinea, Nigeria, Pakistan, Kazakhstan Republic, Kyrgyzstan Republic, Lebanon, Mali, Mauritania, Niger, Palestine, Senegal, Iraq, Iran, Somalia, Sri Lanka, Somaliland, Sierra Leone, Tajikistan, Turkmenistan, Uzbekistan, Syria, and Yemen.
Furthermore, certain countries have nationals who do not require a visa. For the list of these countries, please refer to the following link:
What of Dietary Restrictions and Allergies
We place great importance on addressing your specific needs. Once you book with us, we will provide you with a form where you can communicate any dietary preferences, restrictions, or specific requests you may have. Subsequently, we will share this information with all the hotels in advance to ensure they are well-informed and prepared to accommodate your requirements
What of Accomodation before and after Safari?
While it is our customary recommendation, we highly encourage early morning starts for our safaris to make the most of your experience. Additionally, on the final day, we aim to alleviate any concerns about reaching the airport on time. However, we understand that circumstances can vary, and we are flexible in accommodating your preferences. If you prefer, we can commence the safari upon your arrival at the airport and conclude it with a drop-off at the airport as well. In such cases, we strongly advise scheduling flights to arrive in the morning on the first day and depart in the evening on the last day to allow for a smooth transition.
Covid-19 Regualtions
Prior to arrival, all incoming travelers are required to complete the Traveler’s Health Surveillance form within 24 hours. This can be done online by visiting the following link: https://afyamsafiri.moh.go.tz/.
Fully vaccinated individuals are exempt from both RT-PCR and Rapid Antigen Test requirements. However, they must present a valid vaccination certificate with a QR code for verification upon arrival. Only vaccines approved by the URT (United Republic of Tanzania) and the World Health Organization are accepted.
For those who are not fully vaccinated, unvaccinated, or ineligible for vaccination according to their country’s policy, a negative COVID-19 RT-PCR or NAATs certificate with a QR code is required. This certificate must be obtained within 72 hours prior to departure.
If travelers are coming from countries listed on www.moh.go.tz or Points of Entry, they will undergo a Rapid Antigen Test for COVID-19 upon arrival. The cost of the test is 10 USD (TZS 23,000) for Tanzania Mainland. If a positive result is obtained, they will be further tested with RT-PCR for confirmation. In such cases, travelers will be permitted to self-isolate, and the test results will be communicated via email or other appropriate means.
For travelers arriving directly into Zanzibar, the completion of the Traveler’s Health Surveillance form within 24 hours before arrival is mandatory. This can be done online at https://healthtravelznz.mohz.go.tz. However, if arriving from the mainland, completion of the Zanzibar form is not required.
COVID Test and other related procedures
airline. Additionally, please be aware that several countries and airlines may require you to undergo a PCR test in Tanzania before departing the country.
In regards to this requirement, we are here to assist you. We can help plan your itinerary accordingly, allowing sufficient time for the test to be conducted. We can also assist with arranging any necessary extra transfers (additional charges may apply), prepayment of the test (where possible), and contacting hospitals and clinics upon request to obtain the test control number.
However, please be advised that we cannot be held liable for any consequences arising from these arrangements. This includes, but is not limited to, delays in receiving test results, additional costs charged by hospitals or clinics, positive or inconclusive outcomes, and so on. Any additional expenses related to such situations will be the sole responsibility of the traveler.